FAQ
Everything you might ask.
Still stuck? The studio answers the phone.
How long does sneaker cleaning take?+
Standard turnaround is 3–5 business days from the moment we receive your pair. Restoration work like unyellowing or paint can take up to 9 days. Rush 48-hour service is available as an add-on.
What if my sneakers can't be fully restored?+
We assess at intake and photograph the condition. If we don't believe a service will produce a meaningful result, we contact you before charging for it.
Do you clean suede and nubuck?+
Yes. Suede Deep Cleaning uses a low-moisture method with nap restoration and conditioning — it's a completely different process from leather.
Are my sneakers insured?+
Yes. Sneaker Cleaners assumes full liability for your items from the moment we receive them until they are returned or delivered back to you.
How do I ship my sneakers?+
Place your order online, pay, and you'll immediately receive shipping instructions and our intake address. Pack the pairs, ship them, and tracking activates when we scan them in.
Do you offer pickup and delivery?+
Pickup & delivery is live for partner buildings, campuses and businesses. General consumer delivery is rolling out neighborhood by neighborhood — request it for your area and we'll notify you when it opens.
Can I order more than one pair at a time?+
Yes, and you should. Each sneaker gets its own service selection, its own photos and its own status timeline inside one order.